Terms & Conditions

Last updated: 4 February 2026

These terms apply to all services provided by Noble Edge Ventures PVT (“we”, “us”, “our”) to you, our client. By confirming an order or paying a deposit, you agree to these terms.

1. Our services

We source products from manufacturers in China, arrange freight by air and sea, coordinate customs clearance, manage goods at the warehouse we use in Guangzhou, China, arrange delivery, and provide support for clients travelling to China to buy goods. We act as your agent in arranging these services. We are not the manufacturer of the goods, and the carriers that transport your goods are independent companies.

2. Quotes

Quotes are valid for 7 days from the date issued unless the quote states otherwise. Freight rates, supplier prices, and exchange rates can change, so we may need to update a quote after it expires or if the details of your order change. Your quote will state what it includes and excludes.

3. Payment

Payment is made in three stages:

• 30% when you confirm your order, so we can begin sourcing
• 50% once your goods are loaded and the shipment departs, bringing the total to 80%
• The final 20% when the shipment is cleared through customs in the destination country

We may hold your goods until all amounts due have been paid. If a payment is late, we may pause work on your order, and any storage or other costs caused by the delay will be added to your invoice.

4. Customs duties, taxes, and fees

Unless your quote states that they are included, import duties, taxes, and government fees in the destination country are your responsibility. Any duty and tax figures we provide before shipment are estimates only. Duties, taxes, and fees are subject to change and are set by the customs authority when your shipment enters the destination country, based on the rates, valuation, and classification it applies at that time. Any difference between our estimate and the final amount charged by customs is payable by you.

5. Your responsibilities

• Provide accurate and complete information about the goods, their quantity, value, and destination
• Make sure the goods you order are legal to import into your country, and hold any permits or licences required
• Provide any documents customs requires in your own name, for example for vehicles such as trucks and tractors
• Respond promptly to requests for information or approvals, so your shipment is not delayed

You are responsible for any fines, delays, or costs caused by inaccurate information you provide.

6. Prohibited goods

We will not source or ship:

• Illegal goods, including drugs, weapons, and ammunition
• Counterfeit goods or goods that infringe trademarks or copyright
• Hazardous or dangerous goods, unless declared in advance and accepted by us and the carrier
• Any goods that are prohibited from export in China or import in the destination country

7. Transit times and delays

Transit times are estimates, not guarantees. We are not responsible for delays caused by carriers, ports, customs inspections, weather, or other events outside our control, but we will keep you informed and work to minimise any delay.

8. Product quality

We select suppliers carefully and can arrange inspections before shipment on request. However, the manufacturer remains responsible for the quality of the goods it produces. If goods do not match your order, we will help you raise the issue with the supplier.

9. Loss or damage

Goods are handled by independent carriers, and their liability is limited by their own terms. We strongly recommend cargo insurance, which we can arrange for you. If you choose not to insure your goods, they travel at your risk.

Any loss or damage must be reported to us in writing within 7 days of delivery. To the extent permitted by law, our liability for any claim is limited to the fees you paid us for the affected service, and we are not liable for indirect losses such as lost profits.

10. Warehousing

We will hold your goods at the warehouse we use in Guangzhou, China, until your order is ready to ship. If goods remain in storage longer than agreed, or because of a delay on your side, storage charges may apply.

11. Cancellations

You may cancel your order by notifying us in writing. If you cancel before we have placed an order with a supplier, we will refund your deposit minus any costs already incurred. Once an order has been placed with a supplier or production has started, the deposit is non-refundable, and you are responsible for any further costs we have already committed to on your behalf.

12. China buying trip support

When we arrange a local contact to support your trip to China, you remain responsible for your own travel, accommodation, and personal safety. We can help you prepare the documents required for your trip, such as visa applications, for an additional fee. The decision to issue a visa rests with the relevant authorities, and we cannot guarantee that a visa will be granted. Any purchases you make during your trip are agreements between you and the supplier. We help you find suppliers and negotiate prices, but we are not a party to those purchases unless we agree in writing to manage the order for you.

13. Events outside our control

We are not responsible for failure or delay in performing our services caused by events beyond our reasonable control, including natural disasters, strikes, port closures, government action, pandemics, and war.

14. Privacy

We handle your personal information as described in our Privacy Policy.

15. Governing law

These terms are governed by the laws of Zimbabwe.

16. Changes to these terms

We may update these terms from time to time. The terms in force on the date you confirm your order apply to that order.

17. Contact us

Questions about these terms? Email contact@nobleedgeventures.com.